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Users' complaints to FTC show another side of Google

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Users' complaints to FTC show another side of Google

Postby RayvenFear on Mon Oct 08, 2007 9:27 am

All they wanted from Google was $10.

The Internet colossus had offered this enticement to people who signed up for its online payment service, Checkout - but some customers said they failed to get their promised credit.

After losing patience with Google's customer service, several users acted: They filed complaints with the Federal Trade Commission.

"I feel that I was misled," one user from San Francisco wrote.

The dustup over online offers is just one example of the discontent Google's growing legion of users have voiced to the agency responsible for enforcing consumer protection laws. Aggrieved, annoyed and occasionally misguided, users have lodged hundreds of complaints about everything from Google overcharging for advertising to returning pornographic Web sites when users search for their own names.

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RayvenFear
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